Who Should Attend
Managers, team leaders and supervisors who want to maximize their positive impact on others and enhance the quality of their relationships.

Your Benefits
Solve problems by clarifying the facts
Minimize conflict and build group commitment
Implement plans without strong-arm tacts
Develop credibility based on respect
Work with difficult people
Generate enthusiasm for your ideas
Save time, energy, and talent by improving the entire “people side” of your job
Distinguish between assertive and aggressive behaviors

Main Cover
Applying interpersonal principles in one-on-one and group situations
Learning verbal and nonverbal techniques
Recognizing your impact on others: increasing your flexibility to respond to multiple demands
Using skillful questioning to avoid ambiguity and turn confusion into clarity
Delivering and receiving constructive feedback
Developing interpersonal competence